Deviant & Dandy

FAQ

Do I need to register to place an order?

No, you can simply place an order on our store and add in your shipping details

Can I change my order once I have placed it?

Yes you can change / cancel your order provided we haven’t sent you a shipping confirmation email. Simply contact us at enquiries@deviantanddandy.com and we’ll help you through the process.

How long will it take for me to receive my order?

We aim to make sure you get your order within 3-5 working days, but sorry in advance if it doesn’t. We’re a small business and sometimes this might slip a bit.

How do I track my order?

We will send you a confirmation email once your order has been collected by our delivery company. For the moment it won’t allow you to track your order but as soon as we can offer that functionality we will.

Do I have the option of selecting next day delivery?

Unfortunately we don’t offer next day delivery as we don’t have anyone full time who can manage orders daily. However, you can always email us before placing an order and we can try and work something out.

What happens if I haven’t received my order?

If you haven’t received your order simply contact us at enquiries@deviantanddandy.com and we’ll look into it for you. Shipping internationally can be a bit slow, so you might just have to be a bit patient.

Do you ship to the US?
We would love to, but unfortunately not. We just can’t guarantee you’ll get your order in a reasonable amount of time (or at all) and in good condition.

What do you charge for delivery?

United Kingdom

Small Parcel
0.0 kg – 2.0 kg
£6.00

Medium parcel
2.0 kg – 5.0 kg
£8.00

Large parcel
5.0 kg – 10.0 kg
£10.00

Extra large parcel
10.0 kg – 20.0 kg
£15.00

XXL parcel
20.0 kg – 30.0 kg
£18.00

Europe (Signed)
0.0 kg – 25.0 kg
£15.00

Northern Ireland
0.0 kg – 25.0 kg
£14.00

Standard Shipping (Norway)
0.0 kg – 25.0 kg
£35.00

Standard Shipping (Scandinavia – Denmark, Sweden, Finland)
0.0 kg – 25.0 kg
£16.00

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